One operator workspace
Manage customer calls, queues, and team availability together.
Workspace access
Bring customer calling into your MediaSFU workspace.
Enable telephony to connect SIP and PSTN calls, operator queues, and AI-to-human handoffs to the account your team already uses.
Current workspaceMediaSFU account
Telephony not enabled
Context-aware handoffs
Move from AI intake to a person without restarting the conversation.
Operational visibility
Review call activity, outcomes, transcripts, and follow-up context.
Use your existing MediaSFU account - no separate credentials required.
About telephony access
What telephony access covers, and who on the team needs it.
What does telephony access add to a MediaSFU workspace?
Telephony access enables the customer-calling side of MediaSFU Support: SIP and PSTN inbound and outbound calling, operator queues and call assignment, AI voice workflows for intake, routing, qualification and after-hours coverage, context-preserving handoffs to a human operator, and call logs, transcripts and notes for follow-up.
Who needs telephony access?
Anyone who uses the dashboard or call center. Public product and documentation pages can be read without an account, but handling customer calls requires an authenticated MediaSFU account with the appropriate telephony access for that workspace.
How should a team evaluate MediaSFU Support before enabling telephony?
Read the product overview, then the documentation hub, then follow the user guide to understand how a workspace is prepared and how a first call is completed. The operator manual covers detailed call controls and troubleshooting. Create an account or sign in only when ready to configure a workspace.