SIP and PSTN calling
Real phone calls in a browser console. Inbound and outbound on your numbers.
MediaSFU Support · phone lines, AI agents and your team
Every call answered. The right ones handed to a person.
An AI voice agent picks up in seconds, learns why they called, and hands the caller to the right teammate with the whole story on screen. Your numbers, your AI providers and your people, in one browser workspace.
No credit card Bring your own SIP and AI providers Runs in the browser
- 24/7
- first response, nights and weekends included
- 1 click
- for a teammate to take over a live call
- 0
- desk phones; your team works in the browser
+1 415 ••• 0142Matched to an existing customer · Maya JohnsonAnswering in 2 seconds
The first minute decides how a customer feels about you.
Here is what that minute looks like when the agent and your team work as one.
- 00:00
The phone rings
Calls arrive on the numbers you already have, through your SIP provider. Nobody needs a desk phone.
- 00:02
Your agent answers
An AI voice agent greets the caller at any hour and asks the questions your best teammate would ask.
- 00:45
It works out what they need
Who they are, why they called and how urgent it is are captured while they talk, not typed up afterwards.
- 01:10
A person takes over
When the call needs judgement it moves to an available teammate, with the summary already on screen.
- After
Nothing is lost
Transcript, notes and outcome land in the call log, ready for follow-up and coaching.
Start where your team is today.
Switch between models as you grow. The numbers, the queue and the call log stay the same.
The agent handles intake. People handle judgement.
Your AI agent answers, qualifies and routes. You decide the moments a person steps in, and they arrive with the context.
- Escalation rules you set
- Handoff note on screen
- Takeover in one click
One workspace instead of six tabs.
The live conversation, the people who handle it and the follow-up after it, organised around the call.
Queues and presence
See who is available and route each call to the right person.
AI and human handoff
Escalation paths that keep the caller on the line and the context intact.
Live call controls
Mute, hold, transfer and end, focused on the conversation in front of you.
Logs and outcomes
Calls, notes, transcripts and results in one place for follow-up.
Team configuration
Roles, availability and call settings managed from the same workspace.
Keep your lines, your providers and your rules.
Your numbers
Connect a supported SIP provider and keep the numbers your customers already call.
Your AI providers
Bring supported AI providers with your own keys, and pay them directly.
Your rules
You decide when a person takes over, who can see what, and how calls are logged.
Four steps, and you know what each one does.
- 01
Create your workspace
Start with a free MediaSFU account and open the support dashboard.
- 02
Connect your line
Add your SIP configuration and check inbound and outbound routing.
- 03
Choose the handoff
People only, AI first, or AI after hours, with escalation rules you set.
- 04
Invite the team
Add operators, place a real test call, and go live with a flow you rehearsed.
Give every caller a good first minute.
Start with your team, add an AI agent when it helps, and keep the handoff in your hands.