# MediaSFU Support

> MediaSFU Support is a customer-support telephony workspace for SIP and PSTN calling, operator queues, AI voice workflows, context-preserving human handoffs, call logs, transcripts, and follow-up.

MediaSFU Support is provided by MediaSFU. The public documentation below describes product capabilities, setup, operator workflows, call controls, and troubleshooting. Account, dashboard, and call-center routes require authentication and are not public documentation.

## Product

- [MediaSFU Support overview](https://telephony.mediasfu.com/): Product capabilities, operating model, setup path, and workspace benefits.
- [Enable telephony](https://telephony.mediasfu.com/telephony-upgrade): Information about enabling telephony access for a MediaSFU workspace.

## Documentation

- [Documentation hub](https://telephony.mediasfu.com/docs): Starting point for setup, workflows, guides, and troubleshooting.
- [User guide](https://telephony.mediasfu.com/user-guide): Workspace preparation, administrator setup, operator onboarding, first-call workflow, audio controls, and issue resolution.
- [Operator manual](https://telephony.mediasfu.com/manual): Detailed operational guidance for the dashboard, call center, team access, SIP media controls, and troubleshooting.

## Additional context

- [MediaSFU](https://mediasfu.com/): Main MediaSFU platform website.
- [Expanded plain-text product and guide summary](https://telephony.mediasfu.com/llms-full.txt): Consolidated machine-readable product and documentation context.